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All Tom Lane products are made in the UK     |     FREE UK mainland delivery on orders over £150

FAQ

How can I pay for my order on tomlane.co?

We accept all major credit and debit cards, as well as PayPal. When you place your order, you will get an email confirming that your order has been successful.

When will my order come?

We post orders out within 24hrs of it being placed. It will be posted with Royal Mail on a first class service. This usually takes 1-2 days. 

I need a last miute gift but I'm worried it won't arrive in time - What should I do?

Contact us at customercare@tomlane.co - We will always do our best to help! 

How can I contact customer care?

Send us an email at customercare@tomlane.co

 I’m having trouble putting my order in on tomlane.co?

Email us at info@tomlane.co and we will help you.

How can I return an order bought from tomlane.co?

Email us at returns@tomlane.co and we get back to you with the returns policy and address.

Returns must be made within 14 days of recieveing your product.

How do I know if my returned items have been received?

You will be contacted by returns@tomlane.co

Where has my product been made?

We manufacture all products in the UK. Follow the Tom Lane journal to find out more.

 

 

Tom Lane

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