Need help?
Frequently Asked Questions
Delivery
At this moment in time we just ship within the UK.
Your parcel will be dispatched within 1-2 working days. It will be posted with Royal Mail on a first class service or with DPD courier service.
Contact us at customercare@tomlane.co – We will always do our best to help!
Standard UK delivery is £3.95, or free on orders over £80.
Orders & Payment
We accept all major credit and debit cards, as well as PayPal. When you place your order, you will get an email confirming that your order has been successful.
Email us at info@tomlane.co, and we will help you.
Returns
If for any reason you wish to exchange or return your items, please email Jayne at customercare@tomlane.co within 14 days of receiving your goods.
You can read our full returns policy here.
We'll email you from customercare@tomlane.co to confirm once it's arrived.
Your original shipping charges are not refunded & you are responsible for the return postage cost.
Products & Care
All Tom Lane products are designed and made in the UK. Read more on the Tom Lane Journal
Follow the care instructions on the label or packaging. For full washing guidance by fabric, see our Product Care page.
If you're ever unsure, email customercare@tomlane.co.
Contact
Email customercare@tomlane.co. We reply quickly, so if you haven't heard back within 24 hours, do check your spam or junk folder first.







