Welcome to the Tom Lane website. Please read our terms and conditions before using this site.
If you continue to browse and use our website, you are agreeing to comply with and be bound by the following Terms & Conditions of use. If you disagree with these terms and conditions please do not use this website.
Our company name is Tom Lane Ltd and our trade name is Tom Lane. The content of this website is for general information and use only.
By using this website you must acknowledge and agree that all of the intellectual property, including but not limited to logos, images and products is owned by us. You must not use our property in any way.
VAT no. 258 1527 92.
Tom Lane is a trademark.
BUYING FROM TOM LANE
We try and ensure that the images of the products on this website are accurate, BUT there can be slight variations in colour / texture between the image and the product.
Products shown on our website are available while stocks last and can be removed without prior notice.
Please refer to our size guide to ensure that you get the best fit for you. If you require any further information please email us on [email protected]
Please note that the size guides are approximate measurements. Sizes may vary slightly due to the nature of the fabric etc.
We use a wide range of fabrics including pure wool and alpaca wool. Please ensure that you use the care and wash instructions precisely.
When you place your order you can set up an account or you can purchase your goods as a ‘guest’. You will be responsible for keeping your account details confidential and you must agree to accept all responsibility for all activities to take place on your account.
When you place and order you will receive an order number. You must pay for your order using your credit or debit card account details. You can either pay through your ‘Paypal’ account, or directly using ‘Stripe’. Your order will not be sent until the payment has gone through. When your payment is complete, the contract has been formed.
Your order will be sent out using Royal mail, DPD or a similar courier. Please refer to our ‘delivery and returns’ page for more details.
All delivery dates that we give are only for your guidance. We will not be responsible if your order is delivered late.
All offers and discounts given to you by Tom Lane are only valid for use on our website and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of Tom Lane.
RETURING AN ITEM
If you wish to return a product, you must do so within 14 days of the delivery of your goods. The product must be returned to us in original condition, unworn, with all the tags attached. We will not accept worn, damaged, altered or used goods.
It is your responsibility to ensure that the product you are returning makes it to us, so we advise paying for a tracked service. We will not be responsible for parcels that get lost in the post when you have posted them.
Refunds will be made for the original purchase amount against the original form of tender, excluding the original delivery charge, unless goods are faulty within 30 days. We reserve the right to refuse any returned item that does not meet our returns policy. We are not responsible for any lost or stolen merchandise incurred upon return shipping.
Registered address – Rauceby Grange Farm, North Rauceby, Sleaford, Lincolnshire, NG34 8EX.
Registered in England. Company number – 9263065
Terms & Conditions can be updated or changed at anytime, so please check this page regularly. This page was last updated on 29/07/2020